zeet16 Privacy Policy

Section 1

Definitions and Applicability

In this Policy, "personal information" means any information that can directly or indirectly identify you — such as your name, email address, phone number, financial information, and IP address. "Processing" means any operation performed on data, including collecting, recording, organizing, storing, adapting or altering, retrieving, consulting, using, disclosing, or erasing it.

zeet16 operates services for users in Bangladesh. This Policy applies equally to our website, mobile browser version, and all other digital channels. Our services are intended only for individuals aged 21 (twenty-one) years or older.

Section 2

What Information We Collect

zeet16 may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport number (where identity verification is required)

2.2 Financial and Transaction Information

• bKash, Nagad, or Rocket account number (for deposits and withdrawals)
• Transaction history — deposits, withdrawals, and betting activity
• Balance and bonus usage information

2.3 Technical Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Information collected via cookies and web beacons
• Login and logout times and session duration
• Pages visited and click history on the website

2.4 Communication Information

• Records of your conversations with us via live chat or email
• Details of customer service requests and complaints

Section 3

How We Collect Information

3.1 Direct Collection

We collect information directly from you when you create an account on our website, make a deposit or withdrawal, participate in a promotion, or contact our customer service.

3.2 Automatic Collection

Some information is collected automatically while you browse our website, through cookies, pixel tags, and other tracking technologies. This information is used to improve site performance and personalize your experience.

3.3 Collection from Third Parties

Necessary information may be collected from identity verification services or payment processors (such as bKash, Nagad, Rocket), which helps us ensure safe and smooth transactions.

Section 4

Purposes for Using Your Information

zeet16 uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To process deposits, withdrawals, and bonus distributions.
• Legal Compliance: For age verification (21+), fraud prevention, and fulfilling applicable legal obligations.
• Customer Support: To respond to your requests, complaints, and questions.
• Security: To protect accounts, detect cyber threats, and prevent unauthorized access.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Responsible Gaming: To identify excessive betting patterns and provide necessary support.
• Communications: To send important security notices, transaction confirmations, and policy update information.

Section 5

Sharing and Disclosure of Information

zeet16 may share your information with the following parties in specific circumstances:

5.1 Service Providers

With service providers for payment processing (bKash, Nagad, Rocket), technology infrastructure, identity verification, and customer support, who are contractually bound to follow our policy and process data only according to our instructions.

5.2 Legal Obligations

Information may be shared with relevant authorities based on a court order, government directive, or applicable legal requirement.

5.3 Fraud and Security

Information may be shared with relevant authorities in the interest of investigating fraud, money laundering, or other unlawful activity.

5.4 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred, but the new controller will be obligated to provide protections equivalent to those in this Policy.

Section 6

Cookie Policy

Cookies are small text files that our website stores on your device. zeet16 uses the following types of cookies:

• Essential Cookies: Essential for operating the core functions of the website, such as maintaining login sessions.
• Performance Cookies: Used to monitor and improve site speed and performance.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand user behavior.

You can decline or delete cookies by changing your browser settings. However, doing so may cause some features of the website to not work properly.

Section 7

Data Security Measures

zeet16 uses industry-standard security technologies to keep your information safe:

While we take the highest security measures, it is not possible to guarantee complete security for data transmitted over the internet. Users are advised to keep their own passwords confidential and to notify us immediately of any suspicious activity.

Section 8

Data Retention Period

zeet16 retains your information only for as long as necessary. Generally:

• All information is actively retained while your account remains open.
• Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
• Financial transaction records may be retained for an extended period for audit and fraud investigation purposes.
• After legal requirements have been met, information is securely deleted.

Section 9

Your Rights

As a user of zeet16, you have the following rights:

To exercise any of the above rights, send an email to [email protected]. We will respond to your request within a reasonable time.

Section 10

Responsible Gaming and Data Protection

zeet16 is firmly committed to responsible gaming. We monitor your betting activity — solely to identify signs of excessive play and provide necessary support. This information is not used for any advertising or commercial purpose.

If you wish to take a temporary break from or permanently close your account, please read our Responsible Gaming page or contact us via live chat.

Section 11

Protection of Minors' Information

zeet16 services are intended only for individuals aged 21 years or older. We do not knowingly collect information from minors. If we become aware that a minor has used our services, their account will be closed immediately and all associated information will be deleted.

National ID card or birth certificate information may be required at registration for age verification.

Section 12

Changes to This Policy

zeet16 may update this Privacy Policy from time to time. If any significant changes are made, we will publish a notice on our website and the "Last Updated" date at the top of the Policy will be changed. Continued use of our services after any changes to the Policy will be taken to mean that you have agreed to the updated Policy.

For significant changes, we will endeavor to notify you at your registered email address.

Section 13

Contact

If you have any questions, comments, or information-related requests about this Privacy Policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali available on the website.

We take all your privacy-related requests with due seriousness and try to respond within a reasonable time.